Human-driven, AI-powered CX solutions that elevate every step of the travel experience for customers while driving operational and financial performance for your business
Life Cycle Management
Omnichannel travel process outsourcing for maximizing the traveler lifetime value, covering over 50 languages:
24/7 guest and traveler assistance
Host and property support
Corporate travel account management
Dynamic travel assistance
Travel disruption and emergency management
Loyalty program management
Booking and reservation management
Global distribution system (GDS) support
Digital concierge services
VIP guest support
Technical support outsourcing
Claims process outsourcing
Localization support
Incident reporting, escalation, and resolution
Outsourced Inside Sales
Data-driven marketing and sales outsourcing designed to increase and maximize customer lifetime value:
Revenue growth management and optimization
Inbound and outbound sales
Upsell and cross-sell campaigns
Loyalty program management
Membership support
Promotional offers and seasonal campaign management
Lead qualification and nurturing
Affiliate and partner sales programs
In-destination experience sales
Travel and mobility insurance
Mobility and Logistics as a Service
BPO service for optimizing logistics operations, streamlining asset utilization, and delivering on-time, cost-effective outcomes:
Tiered and swarming support models for drivers, shippers, carriers, and customers
Inventory management
Warehouse and fulfillment support
Last-mile delivery coordination
Order tracking and where-is-my-order support
Misdelivery and incorrect item resolution
Account and billing support
Pickup and delivery coordination
Reverse logistics and return processing
Shipping dispute resolution
Claims processing outsourcing
Shipper and carrier technical support outsourcing
VIP/premium customer support outsourcing
Fleet management support and asset tracking
Carrier and shipper communication
Partner compliance and SLA monitoring
Language translation for global operations
IT help desk for logistics partners
AI, Data, and Analytics
Operational productivity and strategic decision-making through AI-driven analytics and automation solutions:
Data labeling and annotation for customer support
Video, text, and image annotation services
AI and GenAI chatbots
Conversational AI for CX
Real-time agent assist solutions
Consumer analytics and customer sentiment analysis
Pattern recognition for operational efficiency
Analytics for delivery accuracy
Predictive analytics for order delays and disruptions
Volume forecasting and demand planning
Route optimization analysis
Predictive insights for claims management
Anomaly detection for fraud prevention and detection
Dynamic pricing optimization
Sustainability reporting for travel and hospitality
Trust and Safety
Robust, CX-focused innovations that mitigate risks, strengthen customer trust, protect brand integrity, and maintain operational excellence:
Fraud detection and prevention
Chargeback management
Dispute resolution
Identity verification solutions
Transaction monitoring
Account takeover prevention (ATO)
Risk scoring and analysis
Traveler verification programs
Content monitoring services
Antiscam programs
User-generated content (UGC) screening
Ad, listing, and review content moderation services
