CASE STUDY
How two of the leading HealthTech companies in Europe scaled multilingual CX for patients and medical practitioners in 12 weeks across 4 countries
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PUTTING THE CARE IN
HEALTHCARE CX
Built for leading healthcare companies and fast-scaling platforms, TDCX delivers CX that’s as responsive as your care model.
Integrated Patient Experience
Enhanced patient satisfaction and improved continuity of care:
- 24/7 multilingual patient support and onboarding
- Remote patient monitoring (RPM)
- Medication dispute and escalation management
- Post-discharge follow-ups and chronic care support
- Critical patient updates and notifications
- Membership support
- Healthcare back-office operations
Telehealth Experience Management
Consistent, connected care across virtual channels:
- Omnichannel patient remote assistance
- Telemedicine integration
- Mobile health (mHealth) support
- HealthTech platform optimization
Patient Relationship Management
Support services that reduce administrative bottlenecks and drive patient retention:
- End-to-end telephony and CRM solutions
- Healthcare provider services, including authorization, insurance verification, and claims processing outsourcing
- Payor services, including credentialing, benefits administration, and utilization management
AI, GenAI, and Automation
AI-powered CX solutions that streamline healthcare workflows while delivering empathetic support:
- AI- and GenAI-powered chatbots
- Natural language processing (NLP) for patient support
- Automated appointment scheduling
- Medication adherence monitoring
- Patient outreach and communication
- Patient sentiment analysis
Analytics and Digital Transformation
Digitalization and data-driven insights for improving patient outcomes and operational efficiency:
- Predictive patient analytics via TDCX Acuity
- Electronic health records (EHR) optimization
- Patient satisfaction analysis
- Health data aggregation and interoperability
- Healthcare data labeling and annotation via TDCX AI
Healthcare Compliance
CX services that comply with industry regulations and uphold patient trust:
- HIPAA-compliant support
- Fraud detection and prevention
- Patient, provider, and payor verification solutions
- Consent management systems
- Regulatory reporting solutions
Let TDCX give you the right CX prescription for patient experiences.
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