Transformative CX Talks
September 20 - 22, 2022

All organizations are driven by a certain vision that goes back to the drawing board of its early founders. Such vision is the true north which companies strive to carve its path towards. What happens though when the plan you have on paper becomes obsolete the next day? At the pace transformation runs, which accelerates at astonishing rates amid global phenomena, a highly perceptive approach is inevitable.

Immerse in thought-provoking exchanges on transformative strategies with some of the most passionate CX aficionados we gathered. We will delve into how the industry is defined today – and in the years to come – by the hyper-competitive CX needs and how companies can fulfill these expectations.

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Themes
Speakers
Combined CX Experience
CX Audience
Day 1
Sept. 20, 2022
Forward-Looking CX Trends
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Plenary Sessions
Ian Aitchison
Ian Aitchison
COPC APAC
Hisashi Tsuji
Hisashi Tsuji
Adobe
Amelie Brouhard
Amelie Brouhard
Club Med
Krishna Baidya
Krishna Baidya
Frost & Sullivan
Focus Sessions
Channel digitization and expansion

When a digital-first experience becomes a staple and integrates with other CX modes

Revisiting service journey for future CX

Understanding the value of connected experiences and a customer-centric outlook

Smarter products and services

With lifestyle-altering transformations, how technology breakthroughs are defining customer expectations

Hyper-personalization

How companies can step up their game as customers look for customizable, concise connections. Tip: timing is everything

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Day 2
Sept. 21, 2022
Future CX Talent Strategies
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Plenary Session
Loukas Tourkomanis
Loukas Tourkomanis
ex-Airbnb and Tiktok
Sjiva De Meester
Sjiva De Meester
9 Yards Innovation
Daniel Mendez Costabel
Daniel Mendez Costabel
Microsoft
Krishna Baidya
Krishna Baidya
Frost & Sullivan
Focus Sessions
The new age of learning

As hybrid work models emerge, how today’s talent can gear up for tomorrow’s capabilities

Hiring and working from anywhere

What best practices organizations have embodied in recruitment, beyond the swift adoption of virtual alternatives

Making data-driven people decisions

How companies can redefine strategies through the convergence of technology and human experiences

Driving positive impact

With the workforce’s growing awareness of sustainability, how trailblazers are promoting better involvement

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Day 3
Sept. 22, 2022
Digital Transformation in CX
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Plenary Session
Karen Teo
Karen Teo
Meta
Tuukka Josefsson
Tuukka Josefsson
Utopia Analytics
Wouter Delbaere
Wouter Delbaere
Mangtas
Krishna Baidya
Krishna Baidya
Frost & Sullivan
Focus Sessions
Latest innovations affecting CX

More than just a buzzword, how metaverse breaks barriers and elevates CX

Leveraging AI and ML in CX

How AI and ML navigate the intricacies of the human-reliant content moderation domain

Adopting Tech of the Future to transform CX

Making tomorrow’s tech concepts your company’s CX offerings today

 

The rise of green tech

As digital divide prevails, how companies can strengthen its ESG efforts to make a difference

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Speakers
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Ian Aitchison
CEO at COPC APAC
DAY 1
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Dibyo Haldar
Managing Director, Small Business Programs (APAC) at Meta
DAY 1
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Hisashi Tsuji
Director, Customer Support Japan and APAC at Adobe
DAY 1
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Rahul Rajpal
Director, Services Operations, Operations & Practices (gCare, gTech) at Google
DAY 1
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Amelie Brouhard
VP Marketing, Omnichannel North America & USA Sales at Club Med
DAY 1
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Bhavana Chauhan
Large Enterprise Account Director, LinkedIn Talent, Learning & Engagement Solutions at LinkedIn Learning
DAY 2
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Loukas Tourkomanis
CX Executive (ex-Airbnb and Tiktok)
DAY 2
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Sjiva De Meester
Founder & Managing Director at 9 Yards Innovation
DAY 2
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Daniel Mendez Costabel
Innovation Lead and Customer Experience Director at Microsoft
DAY 2
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Karen Teo
VP Global Business Group SMBs, APAC at Meta
DAY 3
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Tuukka Josefsson
Commercial Director at Utopia Analytics
DAY 3
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Wouter Delbaere
Co-Founder & CEO at Mangtas
DAY 3
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Wendy Gonzalez
CEO at Sama
DAY 3
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Krishna Baidya
Director and Head of Asia Pacific​ Customer Experience Practice at Frost & Sullivan
ALL DAYS

Let’s continue the CX conversation!

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