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Tomorrow's health, today's care

Enhance your CX today
What we offer
Integrated Omnichannel Patient Support

Integrated Omnichannel Patient Support


A unified platform for a seamless patient experience.

We offer healthcare companies a cohesive platform for patient interactions across various channels. This ensures a consistent and seamless patient experience, vital for maintaining high standards of care and support.

Healthcare-Specific Customer Experience Management

Healthcare-Specific Customer Experience Management


Personalized approach for utmost patient satisfaction.

We specialize in tailored CX services for the healthcare industry, delivering empathetic, informed, and efficient patient support to enhance satisfaction, loyalty, and organizational differentiation.

End-to-End Telephony and CRM Solutions

End-to-End Telephony and CRM Solutions


For an enhanced patient relationship management.

We offer advanced telephony solutions with CRM integration, like Zendesk PRO, for healthcare companies, ensuring efficient patient interactions, seamless information flow, and improved engagement—a valuable tool for streamlining communication channels and enhancing patient relationship management.

Compliance-Driven Healthcare Support

Compliance-Driven Healthcare Support


Ensure effectiveness and reliability of healthcare operations.

We offer compliance support adhering to healthcare standards like HIPAA, essential for companies navigating complex regulatory environments, ensuring patient data privacy and security.

Curated Training and Development Programs

Curated Training and Development Programs


Elevate the expertise of your support team.

We provide tailored training for healthcare customer support teams, enhancing skills to handle industry-specific inquiries and set new standards for CX service in the healthcare industry.

Multilingual Global Customer Support

Multilingual Global Customer Support


Effortlessly cater to varied markets.

We provide 24/7 customer support with a team of 17,800+ professionals fluent in 56 languages, enabling healthcare companies to offer exceptional global support and enhance patient experiences, particularly beneficial for expanding into diverse markets.

Advanced Digital Health Solutions

Advanced Digital Health Solutions


Meet the evolving needs of patients with technology.

Leveraging our in-house Digital Innovation Lab, we offer cutting-edge digital health solutions, including RPM, Telehealth platforms, and AI-driven Chatbots, modernizing healthcare for accessibility and efficiency, ideal for health sector startups and scale-ups.

Data-Driven Insights and Analytics

Data-Driven Insights and Analytics


Your competitive edge covering operations to patient outcomes, to compliance.

With our data analytics expertise, we provide healthcare companies crucial insights into customer behavior, market trends, and operational efficiency, enabling informed decisions, improved patient care strategies, and enhanced customer-centricity in a competitive market.

Comprehensive Quality Assurance and Consultative Support

Comprehensive Quality Assurance and Consultative Support


Maintain excellence in patient care and operational efficiency.

Our quality assurance, aligned with COPC and ISO, ensures top-tier service standards. We offer consultative support to healthcare companies, aiding in navigating regulations, securing patient data, and optimizing service delivery.

Customized Technical and Transition Support

Customized Technical and Transition Support


Your ally for effortless transitions.

We provide customized technical support, system testing, disaster recovery, and WFH capabilities tailored for the healthcare sector. Our transition support services, including operating playbooks and knowledge base workflows, facilitate smooth transitions, especially for healthcare startups and industry leaders undergoing digital transformation or scaling operations.

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Our competitive edges
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Rapid Market Readiness

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Global Scalability and Multilingual Support

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Unparalleled Expertise and Quality Assurance

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Innovation-Driven Solutions

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Customer-Centric Approach with Comprehensive Support

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Client Testimonials
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TDCX provides very high standard contact center service supported by professional personnel with high learning agility.
Business Excellence Manager
Multinational Pharmaceutical and Biotech Company
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A valuable business partner that always look at the interest of the client to achieve their KPIs.
Head of Digital Marketing and CRM
Globally-diversified Healthcare Company
Client Testimonials
quote mark
TDCX provides very high standard contact center service supported by professional personnel with high learning agility.
Business Excellence Manager
Multinational Pharmaceutical and Biotech Company
quote mark
A valuable business partner that always look at the interest of the client to achieve their KPIs.
Head of Digital Marketing and CRM
Globally-diversified Healthcare Company

Your partner in patient-centric digital health solutions

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