Boost global loyalty and engagement in gamingBoost global loyalty and engagement in gaming

Boost global loyalty and engagement in gaming

Enhance your CX today
What we offer
Customer Service & Player Support

Get players back in the game swiftly. 

Our extensive player support services cover a wide range of assistance, including help with game-related, technical, and account and payment difficulties. We empower gamers to resolve any problems they may encounter autonomously, supporting them 24/7 in any language.

VIP Support

Elevate your VIP experience with our exclusive VIP Support service.

Our experienced account managers focus on gaming customer service, offering strategic consulting, and nurturing relationships with your most valuable customers. We ensure VIP preferences influence future features by including client feedback in product development.

Community Management

Cultivate a thriving community for success.

We engage with your customers, enforce rules, and foster a safe, respectful environment. We understand that trust is vital and its breach often leads to churn. Trust our experts in helping you build and maintain a lively community.

Content Moderation

Ensuring a secure and respectful gaming community.

Our trust & safety experts moderate content across games, forums, social media, and review sites. Paired with AI tools, we proactively manage risks and detect fraud.

Quality & Training

Elevate service quality with our tailored programs.

We assist in creating and implementing Quality & Training initiatives, offering independent services to ensure consistency across global vendor teams.

What we offerWhat we offer
Our competitive edges
Seamless integration with your internal teams
Seamless integration with your internal teams
As a trusted BPO partner for gaming, we support your internal teams to establish a process with clear communication and continuous feedback.
Enhance response times with our proprietary technology and AI solutions
Enhance response times with our proprietary technology and AI solutions
to empower both support reps and customers to solve issues faster.
Expand into new markets
Expand into new markets
leveraging our campuses around the globe.
Transform data into actionable insights
Transform data into actionable insights
with our advanced analytics solutions.
Enjoy flexible staffing solutions
Enjoy flexible staffing solutions
for efficient handling of volume fluctuations.
Client TestimonialsClient Testimonials
Client Testimonials
Quote Mark
Even though (it) is a relatively new office, it has ramped up quickly and is showing performance that exceeds our expectations. In particular , they have strengths in global collaboration, so they are quickly learning the strengths of other regions. 
Player Support Lead
For a leading US video game developer
Quote Mark
Flexibility and adapting to change was great across the sites that I partner with.
Thanks for the partnership!
CX Manager, Global Customer Care
For a pioneering US subscription-based streaming service provider
Client Testimonials
Quote Mark
Even though (it) is a relatively new office, it has ramped up quickly and is showing performance that exceeds our expectations. In particular , they have strengths in global collaboration, so they are quickly learning the strengths of other regions. 
Player Support Lead
For a leading US video game developer
Quote Mark
Flexibility and adapting to change was great across the sites that I partner with.
Thanks for the partnership!
CX Manager, Global Customer Care
For a pioneering US subscription-based streaming service provider
We're not just about
gaming
Our expertise extends beyond the gaming realm to support companies in entertainment, sports, and streaming. Whether it's enhancing viewer engagement, managing esports events, or optimizing streaming platforms, we've got you covered to meet your customer experience needs.
Quote Mark
Entertainment
Focus on game development and publishing while ensuring a high-quality user experience for your players. 
Quote Mark
Sports
Streamline operations, improve efficiency. and enhance the overall spectator experience. 
Quote Mark
Streaming
Scale operations, maintain a safe and engaging environment for users, and monetize content effectively.
Related sources
TDCX levels up in Vietnam to help its gaming clients deliver a good game
TDCX levels up in Vietnam to help its gaming clients deliver a good game
Transformative CX Talks September 2022
Transformative CX Talks September 2022
Gaming matters: the evolution of player experience
Gaming matters: the evolution of player experience
Riot Games Case Study
Exceeding ramp-up KPI targets with players supporting players

Elevate your gaming strategy with us.

Chat on WhatsApp