Advance your fintech journeyAdvance your fintech journey

Advance your
fintech journey

Enhance your CX today
What we offer
BFSI
AI fraud detection and prevention

Safeguard operations and maintain customer trust. 

Our AI swiftly detects and prevents fraud in real-time, using machine learning to adapt to emerging patterns. Trust our robust security measures for a smooth experience with minimal false positives, safeguarding your operations.

KYC (Know Your Customer)
KYC (Know Your Customer)

Build trust with effortless onboarding.

Streamline onboarding with our KYC services, using advanced technology for compliance. Our thorough background checks ensure legitimacy, fostering trust with your customer base.

AML (Anti-Money Laundering)
AML (Anti-Money Laundering)

Combat money laundering with cutting-edge tech.

Tackle money laundering with our specialized AML solutions. We utilize advanced technology and expert analysis to monitor and report suspicious activities, ensuring continuous compliance with international regulations and securing your financial environment.

Chargebacks
Chargebacks

Mitigate risks with our chargeback management.

We use predictive analysis to identify and proactively address potential chargebacks, ensuring efficient dispute resolution, fund recovery, and insights to reduce future occurrences, preserving your bottom line and customer relationships.

Payments and refunds
Payments and refunds

Ensure a hassle-free financial transaction experience for your customer. 

Ensure customer satisfaction and operational efficiency with our streamlined payment and refund management. We handle secure and compliant transactions, aiming for a seamless experience and enhanced trust in your business.

Account verifications
Account verifications

Foster confidence with a secure digital environment. 

Ensure account security with our robust and user-friendly verification processes. Employing various methods, from traditional checks to advanced biometrics, we guarantee the authenticity of each account, protecting users and businesses from potential fraud.

Compliance

Maintain business integrity, reputation, and legal standing. 

Ensure business integrity with our compliance services. We offer comprehensive audits, training, and advisory services to meet industry-specific legal and ethical standards, safeguarding against legal risks and enhancing corporate governance.

What we offerWhat we offer
Our competitive edges
CX support for revenue and leadership gains
CX support for revenue and leadership gains
58% of fintechs boost revenue, innovate, and gain market leadership with CX investments. We help you achieve the same.
Outsourcing to fill talent gaps
Outsourcing to fill talent gaps
Amidst the growing trend, 25% of firms leverage fintech BPO services for CX, with many planning to expand outsourcing initiatives. Over half prioritize chat support outsourcing. Let us assist in scaling your global team efficiently.
Digital insights
Digital insights
Over 50% of fintech customers access insights through apps. Supporting customers from digital channels is crucial. As a digital native, we elevate your service capabilities.
AI with humans in the loop
AI with humans in the loop
Fintechs prioritize tech-human balance, with over 50% outsourcing AI development and tech support. Partner with us to elevate your CX with our AI solutions.
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Client testimonials
Quote Mark
It has been really great working with the team. The ability to adapt to change and resiliency have been top notch. There's been a lot of changes and challenges recently and the team was able to perform well, showed leadership and care for our users.
Operations Program Manager
For an an Irish-American multinational fintech and SaaS company
Quote Mark
Always willing to support and
open to trying new initiatives.
Managing Director
For a leading Australian BNPL provider
Client testimonials
Quote Mark
It has been really great working with the team. The ability to adapt to change and resiliency have been top notch. There's been a lot of changes and challenges recently and the team was able to perform well, showed leadership and care for our users.
Operations Program Manager
For an an Irish-American multinational fintech and SaaS company
Quote Mark
Always willing to support and
open to trying new initiatives.
Managing Director
For a leading Australian BNPL provider
Related sources
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First-year sales spike for top financial services provider
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[E-book] Rethinking Fintech Customer Experiences
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KYC the key challenge for fintechs: TDCX report
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TDCX Talks: Fintech

Unlock exceptional fintech CX growth with us.

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