Innovate tech support with industry-leading expertise and guidance.
TDCX is a trusted technical support provider and a leading global partner in technical support outsourcing services. We combine advanced technology with the highest level of human expertise to address your technical challenges effectively with optimized outcomes.
We recruit seasoned professionals, further enhance their skills, and develop cutting-edge tools to create tailored solutions aligned with your specific technical support goals.
The right tech with the right teams
We form highly skilled teams that have a deep understanding of tech support tools, allowing us to create tailored customer experiences that drive business success.
Explore technical support services
- RPA
- Video chat diagnostic
- Chatbots
We leverage our robust data infrastructure to improve efficiency and reduce costs.
Our big data proficiency empowers us to optimize revenue and cost-saving measures and secure a strong position in the market.
Our solutions effectively address the critical concerns of our clients, from CX candidate assessments to employee e‑learning, QA solutions, and attrition management.
We raise the bar when it comes to CX talent, efficiency, expertise, and our suite of solutions for our clients.
Every time we asked them to deliver on a task, they did that very well and then also went above and beyond.
The team is highly calibrated and are reliable experts, and we have benefited greatly from all of their CI suggestions. Creative, autonomous, efficient, reliable, excellent communication skills–and most importantly–always goes the extra mile for their client.
We trust their ability to deliver the best possible outcomes to our customers!
Customer satisfaction across all markets has constantly been exceeding targets by 5-6 pp. TDCX is also globally one of our strongest partners in outperforming our internal customer experience audit framework. We have a robust KPI measurement across CSAT, timeliness, TATs, customer journey flow, etc. and TDCX has been a strong technical support provider.
Every time we asked them to deliver on a task, they did that very well and then also went above and beyond.
The team is highly calibrated and are reliable experts, and we have benefited greatly from all of their CI suggestions. Creative, autonomous, efficient, reliable, excellent communication skills–and most importantly–always goes the extra mile for their client.
We trust their ability to deliver the best possible outcomes to our customers!
Customer satisfaction across all markets has constantly been exceeding targets by 5-6 pp. TDCX is also globally one of our strongest partners in outperforming our internal customer experience audit framework. We have a robust KPI measurement across CSAT, timeliness, TATs, customer journey flow, etc. and TDCX has been a strong technical support provider.
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