TRUST-DRIVEN TOTAL EXPERIENCE
The right blend of people, process, and technology to protect online communities, safeguard digital platforms, and foster positive experiences
Digital End-User Safety
Moderation across images, videos, texts, and user-generated content:
- Policy enforcement, which reviews 70 million pieces of content annually
- Platform governance, with more than 150,000 quality audits made monthly
- Online harm prevention
- User safety and protection
- Compliance-driven content curation
Tech-Enabled Trust and Safety Management
AI-augmented digital risk management and platform governance:
- AI-powered content moderation
- Behavioral anomaly detection
- Predictive risk scoring
- Natural Language Processing (NLP) for moderation
- Sentiment and intent analysis
- Context-aware content filtering
Fraud Detection and Prevention
Mitigation against financial losses as well as legal and reputational risks:
- Know your customer/client (KYC), know your business (KYB), and other identity verification tools
- Anti-money laundering (AML) compliance
- Platform and marketplace integrity
- User transaction protection
People-Powered Operations
People-first approach in delivering trust and safety services for customers and businesses:
- 24/7 support covering more than 50 languages
- Automated escalation protocols and policy-to-practice translation
- Moderator enablement and training via TDCX FastTrack
- “Protecting-the-protectors” model providing 24/7 social assistance and implementing well-being and resiliency programs for CX agents
AWARD-WINNING SERVICES AND RESULTS
How a fast-growing social media network with over 40 million users built a resilient framework to handle the complexity of multicultural content
Read our case study
Build a safer digital world with TDCX.
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