As a trusted customer experience consulting firm, we integrate data intelligence to help optimize your frontline operations, improve business decision-making, and strengthen your brand’s performance across the omnichannel customer journey.
Digital Experience Intelligence
Customer experience consulting that unifies CX data and visualize performance and customer behavior across channels and teams:
Cloud-based data lake for advanced analytics
Customer analytics consulting, including sentiment analysis, consumer trends, and behaviors
Data enrichment, cleansing, and transformation capabilities via TDCX AI
Predictive analytics for CX operations (operational performance, compliance metrics, workforce analysis, and root cause analyses) via TDCX Acuity
Enterprise-grade data visualization
AI-ready CX models • AI-augmented decision-making
CX Design and Strategy
Customer experience management consulting that assesses CX maturity, reengineers processes, and designs scalable, omnichannel experiences:
Total experience consulting
Customer engagement consulting
Customer experience maturity assessment
CX governance frameworks
Experience transformation road maps
Omnichannel journey orchestration
Digital customer service transformation
CX process reengineering
Lean Six Sigma methodologies
CX Technology and Enablement
Extensible tech stacks and automation tools for resilient and Agile service delivery:
Digital experience platforms and customer data platforms
Robotic process automation (RPA)
Scalable, adaptable knowledge bases (KBs)
Composable CX architecture
CX tech stack optimization
Voice-of-customer (VoC) and voice-of-product (VoP) intelligence
People and Talent for CX Excellence
Customer service consulting for building, training, matching, and managing high-performing CX teams:
