Lidya is a passionate retail transformation advisor with 14+ years of experience in the B2B technology industry. She has a deep understanding of the unique challenges and opportunities facing retailers today and is passionate about helping retailers to achieve their business goals by navigating the ever-changing retail landscape and adopting new technologies to improve their operations and customer experience.

Eileen drives SAP's Singapore growth with a focus on customer and partner success, talent development, and authentic leadership. With 25+ years in tech, she excels in customer service and diverse team leadership. Eileen is dedicated to youth empowerment and supports the Singapore Association for the Deaf's IT Committee. Previously, she held various roles at Hewlett-Packard Singapore, servicing top accounts. Eileen also contributes as a Councillor with SGTech and a board member at the Singaporean-German Chamber of Industry and Commerce. She holds a Master's from the University of Middlesex, London, and a Bachelor of Business from the Queensland University of Technology.

Francois brings 14 years of experience spanning Product Management & Operations in APAC. He spent the last six years developing ShopBack operations capabilities across the 11 markets it operates. In this role, he focused on building teams, processes, and systems to power ShopBack's exponential growth in a cost-effective way and making significant investments in process streamlining and automation.

Sara, a seasoned logistics expert, has led Maersk's E-commerce Logistics in APAC since January 2022. With over 20 years in the industry, she served as Chief Commercial Officer at Singapore Post and directed global fashion at DB Schenker. Sara managed global transportation and procurement at H&M before returning to Maersk, where she started her career. She holds a BSBA in International Business and Finance from Hawaii Pacific University.
 

Vishal is an experienced business leader with 17+ years of success in driving commercial growth. He has worked in software companies and now leads the Goods category at Carousell, overseeing P&L and regional growth. Vishal has held important roles in monetization strategy, sales operations, and enablement at Carousell, as well as business operations for Red Hat, and sales programs operations for Oracle across the APAC region. He has academic achievements, including an Executive Program from IIM-Kolkatta and an MBA in Finance & Marketing. Vishal is known for his focus on team development, coaching leaders, and driving business growth while fostering a supportive and inclusive work environment.

Loukas has spent his career in customer support, working for large-scale BPOs and high-growth tech companies such as Airbnb and TikTok. He is currently a CX consultant working in the thought leadership space, helping clients deliver value through research, outreach, and insightful content.