Customer ServiceCustomer Service

Transform your customer service with Asia’s leading BPO

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High-value, high-touch, and high-tech outsourced customer service

Elevate your customer experience with exceptional outsourced customer service from TDCX. Our skilled support teams prioritize timely issue resolution and positive client involvement across the customer journey, providing seamless omnichannel service. Expect reliable, personalized assistance that empowers your brand to deliver superior customer service.

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Get support for your ever‑changing business needs
  • Multi-geographic capabilities, supporting over 40 languages 
  • Hub & Spoke design managed by seasoned industry experts 
  • At least 62% hiring efficiency through our proprietary recruitment tool, FLASH Hire 
  • Agility in managing volume spikes and crisis situations
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Experience customer service with compassion
  • Customer-first mentality 
  • Personalized and conversational interactions and solutions based on customers’ unique needs 
  • Comprehensive training in active listening, compassion, support coaching, platform immersions, and more
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Streamline customer interactions
  • Omnichannel and multichannel expertise 
  • Performance optimization with tailored training structure, global outsourcing quality, and security standards including ISO, COPC, PCI-DSS, ITIL 
  • Machine-learning and analytics-led best courses of action
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Simplify customer support processes
  • Digital transformation using in-house developed technologies 
  • Combined AI and human support 
  • Faster and tailored responses based on brand knowledge base
Customer ServiceCustomer Service
27+

Years of customer support experience

32+

Premium clients

58%

Revenue from customer service

87%

Client pulse check score

96%

Highest CSAT score

~97%

Staff satisfaction score

CLIENT REVIEWS
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I am impressed with their customer service training and the way they find the right candidates for our project.

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Regional Project & Quality Manager,
Premium Coffee Brand
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I really enjoy their collaborative approach, and our working relationship really feels like a partnership.

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Vendor Operations Manager,
Social Media Platform
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Every time we asked them to deliver on a task, they did that very well and then also went above and beyond.

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Senior Quality Manager,
Tech Company
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We trust their ability to deliver the best possible outcomes to our customers.

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Head of Support,
Global Tech Company
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Their team of experts is proactive, adaptable, and able to provide the best solutions for the client’s customers.

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Head of Support,
Global Tech Company
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I love how they see themselves as being part of another company’s journey rather than focusing on short-term gain.

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Head of Customer Experience,
E-Commerce Company
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We have expanded our footprint with TDCX with five times business growth in the last five years.

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Workforce Management Lead,
Online Lodging Marketplace
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We are impressed with their ability to scale their services and at the same time maintain their quality of service.

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Global Head, CX Operations,
Social Media Platform
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Whenever we have an idea, they’re all in and supporting us–it’s good to have a partner that we can rely on.

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VP Customer Care,
Luxury E-Commerce Company
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The relationship and engagement with TDCX is very strong by any measurement within the BPO space.

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Head of Partner Management,
Risk and Fin. Crimes, Fintech Firm
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I am impressed with their customer service training and the way they find the right candidates for our project.

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Regional Project & Quality Manager,
Premium Coffee Brand
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I really enjoy their collaborative approach, and our working relationship really feels like a partnership.

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Vendor Operations Manager,
Social Media Platform
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Every time we asked them to deliver on a task, they did that very well and then also went above and beyond.

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Senior Quality Manager,
Tech Company
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We trust their ability to deliver the best possible outcomes to our customers.

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Head of Support,
Global Tech Company
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Their team of experts is proactive, adaptable, and able to provide the best solutions for the client’s customers.

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Head of Support,
Global Tech Company
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I love how they see themselves as being part of another company’s journey rather than focusing on short-term gain.

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Head of Customer Experience,
E-Commerce Company
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We have expanded our footprint with TDCX with five times business growth in the last five years.

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Workforce Management Lead,
Online Lodging Marketplace
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We are impressed with their ability to scale their services and at the same time maintain their quality of service.

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Global Head, CX Operations,
Social Media Platform
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Whenever we have an idea, they’re all in and supporting us–it’s good to have a partner that we can rely on.

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VP Customer Care,
Luxury E-Commerce Company
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The relationship and engagement with TDCX is very strong by any measurement within the BPO space.

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Head of Partner Management,
Risk and Fin. Crimes, Fintech Firm
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480+ industry awards

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Awarded by the Contact Centre Association of Singapore (CCAS)
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Awarded by the Contact Centre Association of Malaysia (CCAM)
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Awarded by “Golden Headset” Best Contact Center Awards (China)
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Awarded by European Contact Centre and Customer Service Awards (ECCSA)
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Awarded by the Thai Contact Center Trade Association (TCCTA)
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Awarded by the 20th CCAS International Contact Centre Awards
CASE STUDIES
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Innovative CX partnership that led to high-revenue and customer loyalty
Read case study
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Human touch + sales driven strategies = successful technology business growth
Read case study
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First year sales spike for top financial services provider
Read case study

Deliver exceptional customer support