Scaling trust and safety in Southeast Asia
THE CHALLENGE
The world’s largest social media platform needed a partner in fraud detection and content moderation, and account support in Southeast Asia, including Taiwan, Hong Kong, Sri Lanka, Xinjiang, Mongolia, Maldives, Bhutan, Indonesia, Thailand, Vietnam, Laos, Myanmar, and Cambodia.
OUR SOLUTIONS
Scalability
We attracted top talent adept in fraud protection and information security and formed operations in Singapore and Bangkok.
Localized approach
We hired native-language speakers with at least 3 years of content moderation experience.
Fraud protection trainings
We improved knowledge transfer by developing market-specific e-training modules and refresher training.
Monthly policy focus groups
We contributed to the enhancement of the client’s content moderation guidelines through consistent proactive engagement.
Agent well-being initiatives
We provided targeted wellness programs to look after the welfare of content moderators.
Dedicated quality teams
We employed dedicated QA teams conducting around 50 weekly audits coupled with coaching sessions for enhanced results.
THE RESULTS
