All organizations are driven by a certain vision that goes back to the drawing board of its early founders. Such vision is the true north which companies strive to carve its path towards. What happens though when the plan you have on paper becomes obsolete the next day? At the pace transformation runs, which accelerates at astonishing rates amid global phenomena, a highly perceptive approach is inevitable.
Immerse in thought-provoking exchanges on transformative strategies with some of the most passionate CX aficionados we gathered. We will delve into how the industry is defined today – and in the years to come – by the hyper-competitive CX needs and how companies can fulfill these expectations.
Themes
Speakers
Combined CX Experience
CX Audience
When a digital-first experience becomes a staple and integrates with other CX modes
Understanding the value of connected experiences and a customer-centric outlook
With lifestyle-altering transformations, how technology breakthroughs are defining customer expectations
How companies can step up their game as customers look for customizable, concise connections. Tip: timing is everything
As hybrid work models emerge, how today’s talent can gear up for tomorrow’s capabilities
What best practices organizations have embodied in recruitment, beyond the swift adoption of virtual alternatives
How companies can redefine strategies through the convergence of technology and human experiences
With the workforce’s growing awareness of sustainability, how trailblazers are promoting better involvement
More than just a buzzword, how metaverse breaks barriers and elevates CX
How AI and ML navigate the intricacies of the human-reliant content moderation domain
Making tomorrow’s tech concepts your company’s CX offerings today
As digital divide prevails, how companies can strengthen its ESG efforts to make a difference
