Innovative CX partnership that led to high-jump revenue & customer loyalty

A global technology leader specializing in Internet-related services and products was looking for a strategic CX partner to launch sales and account advertising platforms, and support their growing campaign in Southeast Asian markets.

To achieve sales excellence, we hired and trained CX specialists with outstanding sales and digital advertising backgrounds. We developed a highly effective sales training framework from scratch for the team to execute the eight-step sales process. We also organized a robust team structure that allowed for full-scale productivity and visibility to boost sales. As a result, the team had the highest productivity globally, translating into the lowest operating expenditure (OPEX) for two consecutive years. We achieved +16% in year over year (YoY) in revenue sustainability from high potential customers across markets. 31% of accounts were migrated to higher segmentation after implementing intelligent strategies shared by the team. The team was also named the Best Global Vendor in 2015, 2017, and 2018.