TDCX recognized as a Leader in CX Services by the ISG Provider Lens™ report
Recognitions
TDCX received citation for Digital Operations, Work From Home Services, and Social Media among CX providers in Singapore and Malaysia
The ISG Provider Lens™ quadrant report on Contact Centre – Customer Experience Services focuses on contact center outsourcing services and the associated aspects of enhancing customer experience (CX).
Over the last couple of years, enterprises and their demands have changed considerably. Enterprises are seeking newer technologies that zero in on the importance of CX.
This year, ISG Provider Lens™ has ranked TDCX as a ‘Leader’ in all three critical aspects under the category of Contact Center and CX Services: Digital Operations, Work From Home Services, and Social Media CX. TDCX keeps pace with industry demands through skilled human resources and solid IT support.
TDCX helps our clients drive customer satisfaction and stay ahead of industry trends through our skilled human resources and innovative thinking.
Our industry leadership
as affirmed by ISG
In Digital Operations
“TDCX provides a seamless onboarding experience while ensuring compliance with regulatory requirements and terms of usage of its clients’ ecosystems.”
In Work from Home Services
“TDCX offers a comprehensive remote work solution, backed by a combination of best practices and technology.”
In Social Media CX
“TDCX develops new digital tools and solutions through its dedicated digital innovation team.”
Build trust in your brand
Take advantage of TDCX's industry experience and deliver outstanding customer experience
- Seamless and consistent CX across channels
- Compliant with data privacy and security policies
- Scalable processes across multiple geographies