With over 14 years of experience in sales, partnerships, technical services, and operations, Neha has managed local and global clients across CPG, technology, travel, telecom, and e-commerce industries. As a resilient leader, she has accelerated a multi-billion dollar book of business, closed strategic deals, and developed innovative solutions. Neha is passionate about coaching and building high-performing teams, and aligning individuals towards a common vision for delivering high impact.

Babul Balakrishnan has over 21 years of experience in the logistics industry, spread evenly across HR, IT, customer service, operations, business development, and sales. As Head of Customer Care at Thunes, he is responsible for facilitating supreme customer experience by leveraging technology to build efficiencies in systems and processes, while driving a continuous improvement and customer mindset throughout the organization.

Lin is a co-founder at Hypotenuse AI, a generative AI platform that helps businesses to write better copy, faster. Before that, she was on the Sales team at Stripe, where she was the ninth hire in the Singapore office. In addition to Hypotenuse AI, she also ran her own online business for several years and was a freelance writer, among other things. Lin's knowledge of tech, commerce, and writing gives her a unique perspective on how to use AI to help businesses create great content.

Sundeep is an Equity Strategist with over 15 years of experience in global tech. He is responsible for managing the AxJ Focus 20 list. He joined UBS Global Wealth Management in February 2007, focusing on global technology. Before UBS, Sundeep worked as an Equity Analyst at PCS Securities, covering the IT and telecom sectors. Sundeep has authored thought leadership pieces on technology disruption, AI, fintech, health tech, cryptocurrencies, and more.

Noom is a compassionate change leader with experience bringing high-performing teams through business transformation. She is a seasoned director with over two decades in B2B and B2C brand management and customer operations for multinational tech companies, including P&G and Google. Noom is currently the Director for Community Support Operations for Asia Pacific at Airbnb, and is an ICF-certified coach who leverages integral and brain-based coaching to enable leaders to achieve their goals.

Loukas has spent his career in customer support, working for large-scale BPOs and high-growth tech companies such as Airbnb and TikTok. He is currently a CX consultant working in the thought leadership space, helping clients deliver value through research, outreach, and insightful content.

Byron is an experienced advisor with over 20 years of customer experience in various sectors including telecommunications, insurance, and e-commerce. He played a leading role in crafting ISO 18295, a global standard for customer contact centers. Byron is the Group CIO of TDCX, where he leads efforts in cybersecurity, IT commercial negotiations, and IT innovation. He is a COPC Certified Implementation Leader and a CIAC Certified Strategic Leader, and has received The Career Achievement Award from the CCAM.