Michael Cowell

With over 25 years of experience in outsourced contact centres, Michael has developed a unique set of capabilities to meet & exceed customer expectations in a world with growing operational complexity and rapidly evolving technology requirements. His client first approach, coupled with his passion for developing people from diverse backgrounds to succeed, has resulted in numerous industry awards and accolades.

A graduate of Concordia University in Montreal, Michael is also the Chairman of the Hong Kong Customer Contact Association.