Scaling trust and safety in Southeast Asia

THE CHALLENGE

The world’s largest social media platform needed a partner in fraud detection and content moderation, and account support in Southeast Asia, including Taiwan, Hong Kong, Sri Lanka, Xinjiang, Mongolia, Maldives, Bhutan, Indonesia, Thailand, Vietnam, Laos, Myanmar, and Cambodia.

OUR SOLUTIONS

Scalability

We attracted top talent adept in fraud protection and information security and formed operations in Singapore and Bangkok.

Localized approach

We hired native-language speakers with at least 3 years of content moderation experience.

Fraud protection trainings

We improved knowledge transfer by developing market-specific e-training modules and refresher training.

Monthly policy focus groups

We contributed to the enhancement of the client’s content moderation guidelines through consistent proactive engagement.

Agent well-being initiatives

We provided targeted wellness programs to look after the welfare of content moderators.

Dedicated quality teams

We employed dedicated QA teams conducting around 50 weekly audits coupled with coaching sessions for enhanced results.

THE RESULTS

800 AGENTS IN 5 MONTHS
HIGH-VOLUME RECRUITMENT
100% ON-TIME HIRING
WITHIN 5 MONTHS PLUS 17% BUFFER
90% QUALITY PERFORMANCE
SURPASSING INDUSTRY STANDARDS
>85% PASS-RATE SCORES
WITH ZERO FALLOUT IN EACH TRAINING BATCH

Turn fraud protection and content moderation into your competitive advantage

Turn fraud protection and content moderation into your competitive advantage
TDCXのソリューションに関して
このフォームは、弊社が提供しているサービスについてのお問い合わせ窓口です。人事、採用、メディア、IRに関するお問い合わせは、上記のフォームからお選びください。
希望地域
目標従業員数
業界
お打ち合わせ時のご希望言語
+65
サービス
See other industries