Building safer social networks through Trust & Safety
THE CHALLENGE
A new and fast-growing global social media network targeted at young people has over 40 million active users. They were looking for an information security partner to moderate multicultural content, blocking or suspending any content that does not comply with community policies and guidelines, and escalating with their trust and safety in-house team.
OUR SOLUTIONS
Successful and engaged bilingual team
We hired a bilingual team to provide moderation and protection services on multicultural content, with zero voluntary attrition and a 100% graduation rate since Wave 1.
Precision focus on performance targets
We set high accuracy level targets and thoroughly evaluated 100 content moderators weekly.
Well-being and resiliency program
We implemented resources dedicated to aiding, educating, and promoting the team’s psychological and mental well-being.
THE RESULTS
>90% ACCURACY LEVEL
ON VIDEO-TELLER PLATFORM
90% QUALITY
WITHIN THE FIRST MONTH OF GO-LIVE
95% ATTENDANCE
AND >90% SCHEDULE ADHERENCE
5 NEW QUEUES
WITHIN THE FIRST MONTH, LEADING TO EXPANSION OF WORK SCOPE
<20% ANNUALIZED VOLUNTARY ATTRITION
Protect multicultural content and communities with the right Trust & Safety partner
Protect multicultural content and communities with the right Trust & Safety partner
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