360-Degree Solutions and AI Tools for CX
Transform your customer experience lifecycle with end-to-end solutions tailored to your business's CX needs. TDCX empowers you to utilize our 24/7 customer engagement hubs so you can deliver consistent and continuous support. Use our AI tools for CX to expand your reach, streamline acquisition, enhance conversion, boost retention, cultivate loyalty, and gain a competitive advantage.
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TDCX's CX specialists are your ambassadors who provide proactive and personalized support, cultivate confidence in your brand, and use cutting-edge technologies to enhance every customer interaction.
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Let TDCX’s certified tech specialists assist your customers across all your communication channels. Combine human expertise with AI and automation in customer support to efficiently handle escalations, provide expert troubleshooting, deliver timely technical resolutions, and promptly close the CX loop.
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Tap into TDCX's AI call center capabilities and let our human agents help you confidently navigate each stage of the sales cycle. Generate more leads, boost conversions, enhance retention, foster brand loyalty, and gain actionable market insights.
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In today’s age of the connected customer, the rise of e-commerce and social media has heightened people’s visibility and exposure to risks. Maintain trust, promote safety, prevent real-world harm, and create a secure, inclusive environment in your online platforms with TDCX’s solutions, including data annotation in fraud detection and AI content moderation.
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The future of customer experience is remote. Let TDCX's human-centered, AI-driven customer service outsourcing capabilities enable you to optimize performance beyond traditional workspaces and deliver the best CX from anywhere in the world without worrying about business continuity and work-related security threats.
CX Consulting
Customer Experience Advisory
Our consulting services can help you harness human intelligence and AI technology for CX to achieve the winning, measurable formula for happier customers, employees, and stakeholders. New-economy, high-growth companies draw on TDCX’s 30 years of experience, worldwide presence, strong Asian footprint, global network of experts, and industry-recognized solutions.
Advanced Analytics for CX
Transform your customer data into actionable insights and proactive decision-making. Gain advanced predictive capabilities with AI sentiment analysis tools to personalize customer experiences, anticipate customer needs, stay ahead of the market, unlock new opportunities for growth, and identify areas for improvement.
Disruptive Innovations for CX
Lead the future of customer experience with pioneering, market-disrupting technologies. From conversational AI to generative AI for CX, TDCX’s human-in-the-loop approach adds a personal touch to innovation, ensuring that your brand’s transformation is useful, meaningful, and relevant to your customers.
Some of the world’s most recognizable brands have partnered with us to boost their growth. Their success could be yours.