SINGAPORE – TDCX Singapore is honoured to receive the Service Innovation Award from the CEO Service Excellence Awards that were held in honour of the outsourced partners of one of the world’s leading airlines.

Winners of this award play a crucial role in keeping Singapore Airlines at the forefront of exceptional customer service. One of the critical points is understanding customers’ evolving needs and knowing what it takes to continue delivering that unique brand experience.

The team innovatively tapped into the data bank and gained valuable insights to launch a large-scale clean-up of customer records. The one-and-a-half-month initiative
introduced a new workflow and successfully educated customers while resolving 900 retroactive claim cases.

Their work reflects our values and promise to deliver impeccable customer engagement solutions that ensure only the best experiences to the millions of travellers around the globe.

We are delighted to receive this accolade and remain grateful to Singapore Airlines for trusting us with all of their customers’ engagements. Receiving this award is a celebration of our efforts in producing innovative solutions. Above all, this award defines a partnership dedicated to accomplishing together, the core value we believe in.

As one of the world’s leading global BPO services providers, TDCX has won over 160 local and international industry awards to date. TDCX delivers world-class customer experience to global brands from operation sites in Singapore, Malaysia, Thailand, Hong Kong, Philippines, Japan, China, and Spain.