Michael Callipari

Michael leads business growth for TDCX in Japan, building trusted partnerships and ensuring exceptional delivery across global client portfolios. With over 22 years of international experience in customer excellence spanning hospitality, technology, and mobility services, he has led large, diverse teams across multiple regions and cultures on both the client and vendor sides. Since joining TDCX five years ago, Michael has been instrumental in expanding the company’s presence in Japan and driving sustainable results through operational excellence. His collaborative leadership, commitment to innovation, and focus on client services and growth embody TDCX’s mission to empower people and create meaningful customer experiences worldwide.